Return Period

Customers may return eligible products within 14 days of receiving their order, in accordance with applicable EU consumer protection regulations.

Return Conditions

Returned items must:

• Be unused and unopened
• Be in original packaging
• Include all labels and accessories
• Be accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Opened food products
• Perishable goods
• Frozen products
• Fresh fruits and vegetables
• Products damaged after delivery due to misuse
• Hygiene-related products once opened

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and order details.

Refund Process

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days depending on your payment provider.
• Original shipping charges are generally non-refundable unless the error was caused by us.

Return Shipping Costs

• If the return is due to customer preference, return shipping costs are the customer’s responsibility.
• If the item is damaged, defective, or incorrectly supplied, we will cover the return shipping costs.

Contact for Returns

Email: info@ompindischersupermarkt.at

Subject Line: Return Request – Order #[Order Number]